The competition watchdog's probe into whether bank customers are getting a good deal has been delayed after its initial findings were attacked for going too soft on the High Street giants. To demonstrate the above, the Management System, which derives from the established business processes of TH, will be certified against the requirements of BS EN ISO 9001:2008 Quality Management Systems. The advantage of this was that it was always possible to get lots of different opinions and feedback on my work.
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