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Following an order by the customer, a contract of sale only exists when either a written confirmation of order is issued by us and received by the customer, no later than two weeks after placing the order, or when the goods have been dispatched. Please contact our customer care department on 0800 408 6437 for assistance if you wish to cancel any bookings for flight, accommodation, car hire etc. The Glass panels are tested to EN 12600 class 2B2 standards, certified by an independent institute, Inisma with reference 2007B SEC 3011 4.