What you can doTry to make your children understand that even though you can delete tweets, it only takes a second for someone to retweet their message and then there'. 4064 views At the recent Learning Live conference, organised by the Learning & Performance Institute, I ran a workshop entitled: "An IT Toolkit for a Learning Organisation". In your letter or email you should: Write 'Complaint' in the heading or subject line Write your name, contact details and the date Set out the problem clearly and stick to the facts Include copies of relevant documents such as receipts or invoices.
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